STEP BY STEP PLAN FOR RETURNS
At Bonnie Studios we strive to make our customers happy.
You can return your order up to 14 days after receipt. If you use the right of withdrawal, the item must be returned in its original condition, i.e. unworn with packaging and packing slip.
- Register your return via this digital return portal by entering your zip code and order number
- Answer the questions
- Choose shipping method
The shipping labels offered via the system are always for a package. If you want to send the return by letterbox package, you can do so at your own expense to the address below. Keep the track and trace code safe. The return costs and risk of shipping are always at your own expense.
Bonnie Studios
Amstel 95-O
1018EL Amsterdam
Aftercare
The order amount due will be refunded within 14 days after returning the product(s). Purchases made through www.bonniestudios.com cannot be returned at our points of sale.
If you use your right of withdrawal, the product must be returned unworn and undamaged in its original packaging. For hygienic reasons, stud earrings cannot be returned. The buyer is responsible for the costs and security of the return shipment if you live outside of The Netherlands. We strongly advise any buyer who wants to return his/her order to choose a secured shipment method.
Please follow our Care+ for long lasting jewelry. To enjoy your jewelry for as long as possible, we'd recommend taking it off during sleep and avoid contact with water, perspiration, perfume, sun or heat as much as possible.
An article bought from our sale category or custom made cannot be exchanged or returned.